1. Company Information
Arrow Facility Services is a professional housekeeping and facility management company registered and operating in India.
- Registered Address: New 128, Old 114, 2nd Floor, Eldams Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018
- Contact Email: Info@arrowfacilityservices.com
- Contact Phone: +91 98409 63029
- Registration: Registered under applicable Indian business laws
- GST Registration: Compliant with Central Goods and Services Tax Act, 2017
2. Legal Framework and Compliance
These Terms are governed by and comply with the following Indian laws:
- The Indian Contract Act, 1872 - Formation and enforcement of contracts
- Consumer Protection Act, 2019 - Consumer rights and protection
- Digital Personal Data Protection Act, 2023 - Data protection and privacy
- Information Technology Act, 2000 - Electronic transactions and digital services
- Companies Act, 2013 - Corporate governance and compliance
- Contract Labour (Regulation and Abolition) Act, 1970 - Labour compliance
- Factories Act, 1948 - Workplace safety and conditions
- Environment Protection Act, 1986 - Environmental compliance
- Tamil Nadu Shops and Commercial Establishments Act, 1958 - Local business regulations
3. Services Offered
Arrow Facility Services provides the following professional services:
3.1 Corporate Office Housekeeping
- Daily cleaning and maintenance of office premises
- Deep cleaning services
- Sanitization and disinfection
- Washroom maintenance and supplies
- Floor care and maintenance
- Window and glass cleaning
- Waste management and disposal
3.2 Residential Building Maintenance
- Common area cleaning
- Apartment housekeeping services
- Garden and landscape maintenance
- Swimming pool cleaning and maintenance
- Pest control services
3.3 Commercial Building Services
- Shopping mall cleaning
- Hospital housekeeping
- Educational institution cleaning
- Industrial facility maintenance
- Hotel housekeeping services
3.4 Facility Management
- Security services coordination
- Maintenance and repair services
- Vendor management
- Utility management
- Space planning and optimization
3.5 Allied Activities
- Catering services
- Landscaping and gardening
- Pest control
- Electrical and plumbing maintenance
- HVAC maintenance
- Specialized cleaning solutions
4. Service Agreement and Contract Formation
Service agreements are formed under the provisions of the Indian Contract Act, 1872:
4.1 Contract Formation
- Offer and Acceptance: Quotations constitute offers; written acceptance forms binding contracts
- Consideration: Mutual exchange of services for agreed compensation
- Capacity: All parties must have legal capacity to enter contracts
- Free Consent: Agreements must be entered without coercion, fraud, or misrepresentation
- Lawful Object: All services provided are lawful and for legitimate business purposes
4.2 Service Level Agreements (SLAs)
- Detailed scope of work and service specifications
- Performance standards and quality metrics
- Service frequency and scheduling
- Response times for service requests
- Penalty clauses for service failures
- Escalation procedures for issues
5. Pricing, Payment Terms, and GST
5.1 Pricing Structure
- Service charges as per agreed quotations
- Material and equipment costs (if applicable)
- Applicable taxes including GST
- Additional charges for extra services
- Price revisions with 30 days notice
5.2 Payment Terms
- Payment Schedule: As per agreed terms (monthly/quarterly)
- Payment Methods: Bank transfer, cheque, or digital payments
- Due Date: Payments due within 30 days of invoice date
- Late Fees: 2% per month on overdue amounts
- GST Compliance: All invoices include applicable GST
- TDS Deduction: As per Income Tax Act, 1961
5.3 GST and Tax Compliance
- GST registration number provided on all invoices
- Compliance with Central and State GST regulations
- Proper tax classification of services
- Timely filing of GST returns
- Input tax credit facilitation for eligible clients
6. Client Obligations and Responsibilities
6.1 Access and Security
- Provide necessary access to premises during service hours
- Ensure security clearances for service personnel
- Maintain adequate security measures
- Provide safe working environment
- Notify of any security protocols or restrictions
6.2 Cooperation and Communication
- Designate authorized personnel for service coordination
- Provide timely feedback on service quality
- Report service issues promptly
- Participate in periodic service reviews
- Provide necessary utilities (water, electricity)
6.3 Compliance Requirements
- Comply with all applicable labour laws
- Ensure workplace safety standards
- Maintain proper insurance coverage
- Provide necessary documentation for compliance
- Respect service personnel rights and dignity
7. Service Standards and Quality Assurance
7.1 Quality Standards
- ISO 9001:2015 quality management principles
- Industry best practices for housekeeping
- Regular quality audits and assessments
- Continuous improvement processes
- Customer satisfaction measurement
7.2 Health and Safety Standards
- Compliance with Occupational Safety, Health and Working Conditions Code, 2020
- Use of certified cleaning chemicals and equipment
- Personal protective equipment for all staff
- Regular health checks for service personnel
- Emergency response procedures
- COVID-19 safety protocols as applicable
7.3 Environmental Compliance
- Use of eco-friendly cleaning products
- Proper waste segregation and disposal
- Water conservation practices
- Compliance with Environment Protection Act, 1986
- Green building maintenance practices
8. Liability, Insurance, and Indemnification
8.1 Service Provider Liability
- Professional indemnity insurance coverage
- Public liability insurance for third-party claims
- Workmen's compensation insurance for employees
- Equipment and property damage coverage
- Liability caps as per industry standards
8.2 Limitation of Liability
- Total liability limited to annual contract value
- No liability for consequential or indirect damages
- Force majeure events exemption
- Client's contributory negligence consideration
- Prompt notification requirement for claims
8.3 Indemnification
- Mutual indemnification for respective negligence
- Client indemnification for workplace violations
- Service provider indemnification for service defects
- Third-party claim protection
- Legal cost sharing arrangements
9. Termination and Contract Conclusion
9.1 Termination Grounds
- For Convenience: 30 days written notice by either party
- For Cause: Material breach with 15 days cure period
- Insolvency: Financial inability to perform obligations
- Legal Violations: Breach of applicable laws
- Force Majeure: Extended inability to perform due to uncontrollable events
9.2 Termination Procedures
- Written notice as per Indian Contract Act, 1872
- Settlement of pending payments and dues
- Return of client property and confidential information
- Smooth transition arrangements
- Final service reports and documentation
9.3 Post-Termination Obligations
- Confidentiality obligations continue
- Non-solicitation of client employees
- Return of access cards and keys
- Final billing and settlement
- Warranty on completed work
10. Confidentiality and Data Protection
10.1 Confidential Information
- Client business information and trade secrets
- Security procedures and access codes
- Financial and commercial information
- Employee and visitor information
- Proprietary processes and procedures
10.2 Data Protection Compliance
- Compliance with Digital Personal Data Protection Act, 2023
- Secure handling of personal data
- Data minimization principles
- Data retention and deletion policies
- Data breach notification procedures
- Employee training on data protection
10.3 Information Security
- Physical security of documents and data
- Digital security measures
- Access control and authorization
- Regular security audits
- Incident response procedures
11. Dispute Resolution and Grievance Mechanism
11.1 Internal Dispute Resolution
- Primary Level: Direct discussion between service managers
- Escalation Level: Senior management involvement
- Timeline: 15 days for internal resolution
- Documentation: Written record of dispute and resolution
11.2 External Dispute Resolution
- Mediation: Through Chennai Mediation Centre
- Arbitration: As per Arbitration and Conciliation Act, 2015
- Consumer Forums: For consumer disputes as per Consumer Protection Act, 2019
- Civil Courts: Chennai City Civil Court for civil matters
11.3 Grievance Redressal
- Grievance Officer: Grievance Redressal Officer
- Email: grievance@arrowfacilityservices.com
- Phone: +91 98409 63029
- Response Time: 30 days from receipt of complaint
- Escalation: To appropriate regulatory authorities if required
12. Force Majeure
Force Majeure events include but are not limited to:
- Natural disasters (earthquakes, floods, cyclones)
- Government actions and policy changes
- Pandemic and public health emergencies
- War, terrorism, and civil unrest
- Labour strikes and industrial action
- Infrastructure failures beyond our control
COVID-19 Clause: Both parties acknowledge that pandemic-related restrictions may affect service delivery and agree to work collaboratively to maintain essential services while ensuring health and safety compliance.
13. Intellectual Property Rights
13.1 Service Provider IP
- Proprietary cleaning processes and methodologies
- Training materials and procedures
- Quality control systems
- Technology and software solutions
- Brand name and trademark rights
13.2 Client IP
- Respect for client's intellectual property
- No unauthorized use of client trademarks
- Confidentiality of proprietary information
- Non-disclosure of trade secrets
14. Labour Law Compliance
14.1 Employment Compliance
- Compliance with Code on Wages, 2019
- Adherence to Contract Labour (Regulation and Abolition) Act, 1970
- Implementation of Industrial Relations Code, 2020
- Compliance with Social Security Code, 2020
- Occupational Safety, Health and Working Conditions Code, 2020
14.2 Employee Rights and Benefits
- Minimum wage compliance
- Provident Fund and ESI contributions
- Gratuity and bonus payments
- Leave entitlements as per law
- Maternity and paternity benefits
- Non-discrimination and equal opportunity
14.3 Workplace Safety
- Safety training and orientation
- Personal protective equipment provision
- Regular safety audits
- Accident reporting and investigation
- Emergency response procedures
- Health and wellness programs
15. Environmental and Sustainability Commitments
15.1 Environmental Compliance
- Compliance with Environment Protection Act, 1986
- Water (Prevention and Control of Pollution) Act, 1974
- Air (Prevention and Control of Pollution) Act, 1981
- Hazardous Waste Management Rules
- Noise Pollution (Regulation and Control) Rules
15.2 Sustainable Practices
- Use of biodegradable cleaning products
- Water conservation and recycling
- Energy-efficient equipment usage
- Waste reduction and recycling programs
- Carbon footprint reduction initiatives
- Green certification pursuit
16. Technology and Digital Services
16.1 Digital Platform Usage
- Service management software and applications
- Real-time monitoring and reporting systems
- Digital attendance and tracking systems
- Customer portal access and usage
- Mobile application services
16.2 Data Security in Digital Services
- Encryption of data transmission
- Secure user authentication
- Regular security updates and patches
- Backup and disaster recovery procedures
- Compliance with IT Act, 2000
17. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of India, specifically:
- Governing Law: Laws of the Republic of India
- Jurisdiction: Courts of Chennai, Tamil Nadu
- Language: English language shall prevail in case of interpretation
- Amendments: Changes require written consent of both parties
- Severability: Invalid clauses do not affect remaining terms
18. Contact Information for Legal Matters
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Arrow Facility Services.
Amendment Notice: These Terms may be updated periodically to reflect changes in laws, services, or business practices. Material changes will be communicated with 30 days advance notice.