This Cookie Policy explains how Arrow Facility Services uses cookies and similar tracking technologies on our website in compliance with Indian data protection laws.
1. Legal Framework
This Cookie Policy complies with:
Digital Personal Data Protection Act, 2023 - India's data protection law
Information Technology Act, 2000 and IT (Reasonable Security Practices) Rules, 2011
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Consumer Protection Act, 2019 - For transparency in digital services
Competition Act, 2002 - Fair competition in digital markets
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better browsing experience and allow us to analyze how our website is used.
Types of Cookies We Use:
Session Cookies: Temporary cookies that expire when you close your browser
Persistent Cookies: Cookies that remain on your device for a set period
First-Party Cookies: Cookies set directly by our website
Third-Party Cookies: Cookies set by external services we use
3. Cookies We Use
We use different categories of cookies for various purposes:
Cookie Category
Purpose
Duration
Consent Required
Essential Cookies
Enable basic website functionality, security features, and form submissions
Session
No (Legitimate Interest)
Functional Cookies
Remember your preferences and improve user experience
1 Year
Yes
Analytics Cookies
Help us understand how visitors use our website
2 Years
Yes
Marketing Cookies
Track visitors for advertising and marketing purposes
1 Year
Yes
4. Detailed Cookie Information
4.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as:
Security and fraud prevention
Form submission and data processing
User authentication and session management
Load balancing and server communication
Compliance with legal and regulatory requirements
4.2 Functional Cookies
These cookies enhance your experience by remembering your preferences:
Language and region preferences
Form auto-fill information
Accessibility settings
User interface customizations
Previous service inquiries and preferences
4.3 Analytics Cookies
We use analytics cookies to understand how our website is used:
Page views and visitor statistics
Traffic sources and referral information
User behavior and interaction patterns
Device and browser information
Performance monitoring and optimization
4.4 Marketing Cookies
These cookies help us deliver relevant content and measure marketing effectiveness:
Tracking conversion from marketing campaigns
Personalizing content based on interests
Frequency capping for advertisements
Cross-device tracking (with consent)
Social media integration and sharing
5. Third-Party Cookies and Services
Our website may use third-party services that set their own cookies:
Session Cookies: Deleted when browser session ends
Functional Cookies: Retained for up to 1 year
Analytics Cookies: Retained for up to 2 years
Marketing Cookies: Retained for up to 1 year
Consent Records: Retained for 3 years for compliance
8.3 Cross-Border Data Transfer
Some cookies may involve data transfer outside India:
Transfers only to countries with adequate data protection
Standard Contractual Clauses for international transfers
Your explicit consent for transfers to non-adequate countries
Compliance with DPDP Act 2023 transfer requirements
9. Children's Privacy and Cookies
We are committed to protecting children's privacy:
Our website is not directed to children under 18
We do not knowingly collect personal data from children
Parental consent required for processing children's data
Special protection measures for child users
Compliance with digital platform due diligence requirements
10. Updates to Cookie Policy
We may update this Cookie Policy to reflect:
Changes in cookie usage or technology
Updates to Indian data protection laws
New features or services on our website
Feedback from users and regulatory guidance
Industry best practices and standards
Notification of Changes:
Email notification to registered users
Prominent notice on our website
Updated consent banners where applicable
Social media announcements for major changes
11. Compliance and Regulatory Information
11.1 Indian Regulatory Compliance
Data Protection Board of India: Compliance with future regulations
Ministry of Electronics and IT (MeitY): Adherence to digital governance policies
Competition Commission of India: Fair competition in digital services
Consumer Affairs Ministry: Consumer protection in digital transactions
11.2 Industry Standards
ISO/IEC 27001 information security standards
ISO/IEC 27018 cloud privacy standards
W3C Web Accessibility Guidelines (WCAG) 2.1
Internet Engineering Task Force (IETF) standards
Indian Computer Emergency Response Team (CERT-In) guidelines
12. Contact Information
Cookie-Related Inquiries
For questions about our cookie usage or to exercise your rights:
Data Protection Officer
Designation: Data Protection Officer
Email: dpo@arrowfacilityservices.com
Phone: +91 98409 63029
General Contact
Email: Info@arrowfacilityservices.com
Address: New 128, Old 114, 2nd Floor, Eldams Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018
Response Times
Cookie Preference Changes: Immediate
General Inquiries: 2 business days
Rights Requests: 30 days as per DPDP Act 2023
Complaints: 15 days initial response
13. Grievance Redressal
Grievance Redressal Officer
Designation: Grievance Redressal Officer
Email: grievance@arrowfacilityservices.com
Phone: +91 98409 63029
Address: New 128, Old 114, 2nd Floor, Eldams Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018
By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies as described herein.