Cookie Policy

1. Legal Framework

This Cookie Policy complies with:

• Digital Personal Data Protection Act, 2023 - India's data protection law
• Information Technology Act, 2000 and IT (Reasonable Security Practices) Rules, 2011
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection Act, 2019 - For transparency in digital services
• Competition Act, 2002 - Fair competition in digital markets

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better browsing experience and allow us to analyze how our website is used.

Types of Cookies We Use:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period
• First-Party Cookies: Cookies set directly by our website
• Third-Party Cookies: Cookies set by external services we use

3. Cookies We Use

We use different categories of cookies for various purposes:

4. Detailed Cookie Information

4.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

• Security and fraud prevention
• Form submission and data processing
• User authentication and session management
• Load balancing and server communication
• Compliance with legal and regulatory requirements

4.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language and region preferences
• Form auto-fill information
• Accessibility settings
• User interface customizations
• Previous service inquiries and preferences

4.3 Analytics Cookies

We use analytics cookies to understand how our website is used:

• Page views and visitor statistics
• Traffic sources and referral information
• User behavior and interaction patterns
• Device and browser information
• Performance monitoring and optimization

4.4 Marketing Cookies

These cookies help us deliver relevant content and measure marketing effectiveness:

• Tracking conversion from marketing campaigns
• Personalizing content based on interests
• Frequency capping for advertisements
• Cross-device tracking (with consent)
• Social media integration and sharing

5. Third-Party Cookies and Services

Our website may use third-party services that set their own cookies:

6. Cookie Consent and Your Rights

6.1 Consent Management

Under the Digital Personal Data Protection Act, 2023, we obtain your consent for non-essential cookies:

• Clear Information: We provide clear information about cookie usage
• Granular Consent: You can choose which types of cookies to accept
• Withdrawal of Consent: You can withdraw consent at any time
• Record Keeping: We maintain records of your consent choices

6.2 Your Rights Regarding Cookies

• Right to Information: Know what cookies are used and why
• Right to Consent: Choose which cookies to accept
• Right to Withdraw: Change your cookie preferences at any time
• Right to Deletion: Request deletion of cookie data
• Right to Portability: Obtain your cookie preference data

7. Browser Cookie Controls

You can also control cookies through your browser settings:

Popular Browsers Cookie Settings:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies and Website Data
• Microsoft Edge: Settings > Privacy & Security > Cookies
• Opera: Settings > Privacy & Security > Cookies

Mobile Browser Controls:

• Chrome Mobile: Menu > Settings > Site Settings > Cookies
• Safari Mobile: Settings > Safari > Block All Cookies
• Firefox Mobile: Menu > Settings > Data Management

8. Data Protection and Security

8.1 Data Security Measures

• Encryption of cookie data transmission
• Secure cookie attributes (HttpOnly, Secure, SameSite)
• Regular security audits and updates
• Access controls and authorization mechanisms
• Data minimization and purpose limitation

8.2 Data Retention

• Session Cookies: Deleted when browser session ends
• Functional Cookies: Retained for up to 1 year
• Analytics Cookies: Retained for up to 2 years
• Marketing Cookies: Retained for up to 1 year
• Consent Records: Retained for 3 years for compliance

8.3 Cross-Border Data Transfer

Some cookies may involve data transfer outside India:

• Transfers only to countries with adequate data protection
• Standard Contractual Clauses for international transfers
• Your explicit consent for transfers to non-adequate countries
• Compliance with DPDP Act 2023 transfer requirements

9. Children's Privacy and Cookies

We are committed to protecting children's privacy:

• Our website is not directed to children under 18
• We do not knowingly collect personal data from children
• Parental consent required for processing children's data
• Special protection measures for child users
• Compliance with digital platform due diligence requirements

10. Updates to Cookie Policy

We may update this Cookie Policy to reflect:

• Changes in cookie usage or technology
• Updates to Indian data protection laws
• New features or services on our website
• Feedback from users and regulatory guidance
• Industry best practices and standards

Notification of Changes:

• Email notification to registered users
• Prominent notice on our website
• Updated consent banners where applicable
• Social media announcements for major changes

11. Compliance and Regulatory Information

11.1 Indian Regulatory Compliance

• Data Protection Board of India: Compliance with future regulations
• Ministry of Electronics and IT (MeitY): Adherence to digital governance policies
• Competition Commission of India: Fair competition in digital services
• Consumer Affairs Ministry: Consumer protection in digital transactions

11.2 Industry Standards

• ISO/IEC 27001 information security standards
• ISO/IEC 27018 cloud privacy standards
• W3C Web Accessibility Guidelines (WCAG) 2.1
• Internet Engineering Task Force (IETF) standards
• Indian Computer Emergency Response Team (CERT-In) guidelines

12. Contact Information

13. Grievance Redressal